Refund
Policy

This policy applies to managed event tickets where the Circle Space app identifies Circle Space as the payment recipient and issues a unique payment reference.

Payments sent directly to a host by bank transfer, JazzCash, EasyPaisa or another external method are not processed through Circle Space secure checkout and must be resolved directly with that host.

Managed tickets are final and non-refundable for an attendee's change of mind. A full or appropriate refund may be approved when an event is cancelled, does not take place, is materially misrepresented, a duplicate payment is made, or payment is verified but no ticket is issued.

An attendee cancelling an RSVP, changing their mind, arriving late, being unable to attend, or failing to use a ticket does not create a refund entitlement.

For an event that remains active, a refund claim must be submitted within 24 hours after its scheduled end and before the host payout is released. A host cancellation automatically blocks unreleased payouts and preserves the affected verified-ticket refund cases.

If a host cancels the entire event, each attendee with a verified managed-ticket payment is eligible for a full refund of the displayed ticket price from managed ticket collections that have not been released to the host.

Circle Space closes the cancelled event, blocks any unreleased host payout, records a refund case for each verified ticket and notifies affected attendees.

Refunds are handled manually by bank or wallet transfer to the destination supplied in the refund request. Processing time depends on case review and the receiving bank or wallet.

Circle Space records the outgoing transfer reference when a refund is completed and notifies the attendee.

Report an unauthorized, duplicate, incorrect or missing payment promptly at [email protected]. Include the Circle Space account email, event name, payment date, amount, ticket reference and any bank reference available.

Do not send passwords, OTPs, full card details or banking PINs. Circle Space may request additional non-sensitive information needed to investigate and reconcile the payment.

Questions about this policy or a specific refund case can be sent to [email protected].

Nothing in this policy removes consumer rights or obligations that applicable law does not permit the parties to exclude.